Account Recovery Team Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Account Recovery Team Manager leading secure account and domain recovery for Bluehost and HostGator customers. Managing support operations, identity verification, investigations, and security escalations.
Responsibilities:
- Lead and develop the Account Recovery team
- Manage hiring, onboarding, performance management, and career growth
- Set expectations for productivity, quality, security judgment, and customer communication
- Provide one-on-one coaching and feedback using case reviews and performance data
- Build a culture of accuracy, accountability, and customer empathy
- Ensure identity verification, ownership validation, and account recovery procedures are followed securely
- Oversee staffing, workload distribution, queue health, case aging, and service levels
- Monitor operational KPIs including volume, resolution time, backlog, productivity, quality, and customer satisfaction
- Report team performance, risks, and trends to senior leadership and the business
- Use customer feedback and case outcomes to improve the recovery experience
- Identify process gaps, security risks, recurring customer issues, and operational improvement opportunities
- Partner with Security, Legal, Fraud, Compliance, and Customer Support leadership on escalations and process improvements
Requirements:
- Exceptional communication skills via phone, email, and chat
- Customer-first leadership approach
- Collaborative teamwork and openness to feedback
- Urgency, accountability, and empathy in resolving customer concerns
- Highly analytical and detail-oriented
- Ability to review customer interactions, account history, and available resources thoroughly
- Ability to maintain open communication through chat, email, and collaboration channels
- Ability to uphold professionalism, ownership, and operational excellence
- Ability to lead account recovery, identity verification, ownership validation, and account security operations
Benefits:
- Work-life balance
- Diversity and inclusion culture
- Belonging programs and learning and development opportunities
- 20+ affinity groups for networking and connection
- Health Insurance options
- HSA
- Medical insurance
- Dental insurance
- Vision insurance
- Matching 401K
- Life/AD&D/STD/LTD insurance
- Tuition Reimbursement
- Pet Insurance
- Generous vacation policy
- Mentoring and career growth opportunities
Similar Jobs
Value Realization Manager
Value Realization Manager quantifying ROI and customer outcomes for Accruent’s built-environment software. Supporting sales, retention, expansion, and executive value conversations.
City Manager – Real Estate
City Manager indépendant développant le réseau français de conciergerie locative courte durée d’ALB. Acquisition de biens, pilotage opérationnel et optimisation des revenus.
Senior Manager – Commercial Systems
Senior Manager of Commercial Systems owning Salesforce and RevTech integrations for EnableComp, which helps hospitals recover complex claims revenue. Building AI workflows, governance, dashboards, and scalable commercial systems.
Senior Manager, Proposals and Contracts
Proposals and Contracts Senior Manager supporting TFS HealthScience, a global contract research organization. Leading CRO proposals, budgets, contract negotiations, and commercial operations.
Associate Manager, Rehabilitation
Associate Manager leading functional and vocational rehabilitation teams at Manulife, an international financial services provider. Driving complex case consultation, disability management, and sustainable return-to-work outcomes.
Service Model Transformation Manager
Service Model Transformation Manager advancing Manulife’s retirement-services operating model. Driving governance, operationalization, readiness, and cross-functional alignment for evolving customer journeys.
Manager, Corporate Development
Corporate Development Manager supporting acquisitions, divestitures and strategic investments at Veralto, a global essential technology company. Building valuations, diligence, negotiations and post-close transition plans.
Senior Transaction Manager
Senior Transaction Manager managing complex corporate real estate portfolios for Cresa. Leading acquisitions, lease renewals, disposals, financial analysis and transaction strategy.
Senior Transaction Manager
Senior Transaction Manager overseeing complex corporate real estate portfolios for Cresa. Managing acquisitions, lease renewals, dispositions, financial analysis and transaction strategy.
Benefits Manager
Benefits Manager administering employee benefits, leave, compliance, and HRIS operations for Protos Security, a technology-enabled security services company.
Principal Manager – Pharmaceuticals
Principal Manager growing Barentz’s specialty pharmaceutical markets and supplier relationships. Developing business plans, strategic partnerships, and profitable growth across domestic and international markets.
CX Vendor Manager
CX Vendor Manager leading Instacart’s outsourced BPO network for grocery and household support. Managing vendor performance, CX programs, and Associate Vendor Managers.
Public Engagement Manager
Public Engagement Manager building grassroots advocacy networks across U.S. regions. Driving digital organizing, policy engagement, and rapid-response campaigns for Instacart’s grocery delivery platform.
Delivery Manager
Delivery Manager liderando proyectos tecnológicos end to end para empresa de activos digitales y transformación empresarial. Coordinación de clientes, equipos, alcance, riesgos y entregables.
Referral Development Manager
Remote Referral Development Manager expanding referral networks and generating leads for Abound Health's IDD, Pediatric PDN, and Personal Care services across Pennsylvania.
Referral Development Manager
Referral Development Manager expanding Pennsylvania referral networks for Abound Health’s IDD, Pediatric PDN, and Personal Care services. Driving leads, partnerships, and intake conversions.
Referral Development Manager
Referral Development Manager expanding Pennsylvania referral networks for Abound Health’s IDD, Pediatric PDN, and Personal Care services. Driving leads, partnerships, and intake conversions.
Referral Development Manager
Referral Development Manager expanding Abound Health’s Pennsylvania referral networks. Driving leads, intake conversions, and community partnerships across IDD, Pediatric PDN, and Personal Care services.
Referral Development Manager
Referral Development Manager expanding Abound Health’s Pennsylvania referral networks. Generating leads and supporting intake conversions across IDD, Pediatric PDN, and Personal Care services.
Referral Development Manager
Referral Development Manager expanding Abound Health’s Pennsylvania referral networks. Generating leads and supporting intake conversions across IDD, Pediatric PDN, and Personal Care services.