Accounts Receivable Clerk
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Job Description
Accounts Receivable Clerk handling billing inquiries, payments, collections, and Zoho subscription updates. Supporting ICANotes’ cloud-based behavioral-health EHR and practice-management platform.
Responsibilities:
- Handle customer billing inquiries via email and phone
- Collect and post customer payments
- Update customer subscription profiles in Zoho
- Monitor the customer ticket queue and respond to inquiries
- Analyze customer invoices and adjust them as needed
- Resolve discrepancies involving customer payments and account information
- Assist with collecting past-due accounts
- Provide feedback to optimize internal processes
- Keep organizational information confidential
- Maintain job knowledge through educational opportunities
Requirements:
- Experience in billing or accounts receivable preferred
- Experience working with CRM tools preferred
- Strong analytical skills and attention to detail
- Excellent communication and interpersonal skills
- Proficiency in billing and accounting software
- Problem-solving skills for addressing and resolving billing discrepancies
- Expertise in auditing and identifying discrepancies in financial records
- Previous customer service or customer-facing experience
- Proficiency with PCs and data entry
- Fluency in English
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