Acumatica Consultant, ERP Training
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Job Description
STAR Program Participant guiding customers through ERP software implementations. Provide training and post-implementation support while fostering relationships with clients across the U.S.A.
Responsibilities:
- Successfully guide customers through the software implementation process
- Deliver informative, impactful, and engaging training
- Provide timely, insightful, and outstanding post-implementation service and support
- Conduct in-depth discovery meetings, targeted at understanding, capturing, and identifying the complex business requirements and operational objectives of the customer
- Produce professional documentation of current challenges, future requirements, and benefits in a manner appropriate for clients and prospective clients; create Statements of Work (SOW’s)
- Perform project scoping, planning, business process mapping, UAT testing
- Provide guidance and direction to both internal implementation team and customer implementation team as the Subject Matter Expert on the solution
- Contribute to the business development process by participating in sales calls, assisting with proposal development, and delivering presentations
- Deliver training sessions via phone, web, or in-person
- Provide prompt, courteous customer service and support
Requirements:
- 5+ years of professional experience in accounting/finance, manufacturing, supply chain management, computer information systems or closely related field
- Bachelor’s degree preferred. Additional job-related certifications or licenses is a plus
- 3-5+ years of hands-on experience with ERP Software as a user and/or administrator required. Experience participating in ERP implementation projects is a plus
- Experience as a manager, supervisor, or team leader preferred
- Project Management or Business Analyst experience highly desired
- Solid business acumen, with exceptional communication skills, demonstrated ability to develop relationships, strong attention to detail, and outstanding organizational/time management skills
- Working knowledge of MS Office, Outlook, and proficiency with CRM tools
- Availability for ad hoc travel
Benefits:
- Competitive compensation plan (Total Targeted Compensation Annual Range $55K-$135K+ TTC)
- Medical, dental, vision coverage
- Company-paid life insurance
- Options for additional insurance coverages
- 401(k) Plan
- Paid Time Off accruals
- Company Paid Holidays
- Work from home opportunity
- Tuition reimbursement and continuous learning opportunities
- Employee Recognition and Leadership Programs
- Annual Company Conference – “Quest for Excellence”
- Employee Referral Bonus Program
- Opportunities to give back to the community by participating in Blytheco’s humanitarian support efforts
- Our award-winning culture
- That incredible feeling of satisfaction that comes from knowing that what you do truly does
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