Administrative Assistant
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Job Description
Remote Administrative Assistant coordinating patient admissions, hospital discharges, and WellSky records. Supporting Pinnacle Home Care’s Florida home health operations and reporting.
Responsibilities:
- Manage pending admissions in WellSky EMR and track hospital discharge status daily
- Communicate with hospital case managers, referral sources, and intake teams to confirm discharge timing
- Initiate admission workflows and escalate barriers such as missing orders or authorization delays
- Conduct welcome calls and verify patient demographics, insurance, and physician information
- Maintain accurate patient records and referral statuses in WellSky EMR
- Flag aging or stalled referrals and ensure consistent documentation for reporting accuracy
- Prepare daily, weekly, and ad-hoc reports on pending admissions, discharge status, and referral trends
- Distribute stand-down reports to sales, intake, and leadership teams with patient-level updates
- Serve as a central communication point between intake, sales, clinical leadership, and referral sources
- Support smooth patient transitions and participate in operational or intake meetings as needed
- Support quality improvement initiatives through accurate and timely data management
Requirements:
- High school diploma or equivalent required
- Associate’s degree preferred
- 1–2 years of experience in healthcare administration, admissions, intake, or scheduling
- Experience in home health, hospice, or hospital discharge planning strongly preferred
- Proficiency in WellSky EMR or similar systems required
- Strong skills in Microsoft Excel, Outlook, and reporting tools
- Excellent organizational skills and attention to detail
- Ability to manage multiple priorities
- Strong written and verbal communication skills
- Analytical skills to interpret and present data clearly
- Adherence to agency policies, CMS regulations, and Conditions of Participation
- Ability to maintain patient confidentiality and HIPAA compliance
Benefits:
- Employee referral program where you can earn rewards
- Growth and stability from over two decades as Florida’s largest independent home health agency
- Supportive and fun collaborative culture
- Inclusive environment
- Equal opportunity employer
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