Program Coordinator – Administrative Assistant
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Job Description
Administrative Assistant supporting Sentrex Health Solutions’ Canadian pharmaceutical patient support programs. Managing data entry, communications, reporting, adverse-event processing, and office administration remotely.
Responsibilities:
- Provide cross-coverage administrative support across Patient Support Program functions
- Process safety data, fulfillments/reviews, communications, field staff support, reports, data cleanup, meetings, filing-system maintenance, and general administrative duties
- Perform accurate data entry in database systems
- Manage inbound calls, faxes, and email communications
- Complete ad hoc administrative duties
- Process information received at different points of contact during Program service delivery
- Manage email, phone, and fax correspondence
- Handle incoming and outgoing mail
- Prepare and send Program letters and materials
- Collaborate with the team on administrative duties
- Order office supplies and maintain inventory
- Report Adverse Events/Severe Adverse Events according to approved SOPs
- Complete timesheets, expenses, mileage, and CRM report validation within required timelines
- Review program documentation for completeness and consistency to maintain data accuracy
- Perform additional duties assigned by the manager
Requirements:
- Grade 12 education combined with 2 years of community college, secretarial and/or equivalent work-related experience providing office administration services
- Experience working with Patient Support Programs is an asset
- Excellent verbal and written communication, listening, and customer service skills
- Accurate data entry into paper and electronic forms
- Ability to learn quickly, adapt, and multitask in a fast-paced, changing environment
- High proficiency with Information Technology, Microsoft Office suite, phone systems, and databases
- Typing skills and ability to use computer-based programs
- Strong organizational skills and ability to cope with changing priorities
- Ability to work independently with minimal supervision
- Confidentiality when handling patient data and information
- Ability to work collaboratively in a team environment
- Must have received all required doses of a COVID-19 vaccine approved by Health Canada and provide proof of full vaccination before start date
- Work hours: Monday–Friday, 8-hour shifts within 8am–8pm EST
Benefits:
- 100% Canadian company with locations across the country
- State-of-the-art facilities
- Collaborative, engaging workplace culture
- Flexible working environment supporting work-life balance
- Diverse and inclusive culture
- Employee Development Program
- Industry-leading in-house corporate training throughout the year
- Competitive Salary
- Generous vacation entitlement
- Wellness Program with 5 paid days off for well-being
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- Employee & Family Assistance Program
- RRSP Matching Program
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