Administrative Assistant – Directors, Customer Experience
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Job Description
Administrative assistant supporting three Cisco Customer Experience directors with calendars, meetings, travel, expenses, and special projects. Handling executive communications and confidential information.
Responsibilities:
- Support three Directors within Cisco’s Customer Experience organization
- Manage and prioritize Directors’ calendars, schedules, and meetings
- Determine calendar attendees, meeting substitutions, and scheduling priorities
- Plan and coordinate meetings, including agendas, locations, Webex/meeting technology, and logistics
- Prepare meeting briefing documents, disseminate notes, and formulate post-meeting action-item lists
- Act as proxy for communications and approvals as authorized
- Answer general questions, refer routine matters, and follow up on completion
- Arrange optimal travel itineraries and manage Cisco travel expenses
- Provide analytical support for special projects
- Research issues, analyze problems, compile data, and prepare reports
- Handle sensitive and confidential matters professionally
- Attend monthly staff meetings and quarterly all-team meetings
- Follow up on requests to ensure accurate disposition and prevent items from falling through the cracks
Requirements:
- 3+ years’ experience in an administrative environment
- At least 1 year of experience supporting a principal at Senior Manager level or above
- Sophisticated knowledge of Mac/Windows desktop applications: Outlook, Word, Excel, and PowerPoint
- Experience in calendar management, meeting planning, and travel coordination
- Excellent verbal and written communication skills
- Ability to connect with executive/senior staff and clients at all levels
- Strong interpersonal skills, independent judgment, and utmost integrity
- Outstanding attention to detail
- Ability to handle confidential information
- Ability to balance strategic and tactical actions
- High energy and passion for thinking beyond the role
- Collaborative, improvement-oriented, problem-solving and decision-making mindset
- Prior high-tech industry experience desired
- Prior Cisco experience preferred
- Associate degree preferred
Benefits:
- Medical, dental and vision insurance
- 401(k) plan with a Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Cisco restricted stock unit grants may be available, vesting following continued employment
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- Paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation per full calendar year for non-exempt employees
- Flexible vacation time off program with no defined limit for eligible exempt employees
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- Up to 80 hours of unused sick time carried forward annually
- Additional paid time away for critical or emergency family issues
- Optional 10 paid volunteer days per full calendar year
- Annual bonuses may be available for non-sales roles
- Cisco’s worldwide growth and development opportunities
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