Dental Administrative Assistant
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Job Description
Remote Dental Administrative Assistant supporting US dental practices with patient communication, scheduling, recare, insurance verification, and database management. Serving patients during 1PM–9PM PST hours.
Responsibilities:
- Answer patient calls and texts, especially new patient inquiries during afternoons, evenings, and Fridays, using practice-specific templates
- Manage patient scheduling and conduct recare outreach
- Follow up with patients overdue for cleanings
- Use the practice analytics platform to identify and contact deactivated or unscheduled patients
- Support insurance verification and basic records management
- Clean up patient credits, delete unnecessary records, and maintain an accurate database
- Independently handle repetitive, non-judgmental tasks
- Escalate complex or judgment-based issues to on-site team leads
Requirements:
- Prior US Dental Office Experience
- Proven experience as a dental admin operator
- Strong, polished, and empathetic English to sound natural and warm to US patients
- Highly organized and efficient, with a proven track record of quality work
- Familiarity with Eaglesoft or similar dental practice management software
- Familiarity with an internal analytics platform for identifying recare and treatment opportunities
- USB headset with noise cancellation
- Working webcam
- Computer with at least 1.8 GHz processor and at least 4GB RAM
- Main internet service speed of at least 25 Mbps cable connection
- Backup internet service speed of at least 10 Mbps
Benefits:
- Performance Incentives
- Job Security and Stability
- Paid Training
- Inclusive Culture
- Upskilling Opportunities
- 100% Work-From-Home
- Exceptionally Supportive Team
- Opportunities for Career Growth
- Fun Work Environment
- Holiday & Overtime Pay
- Affiliate referral program offering up to $30 if a referral is hired
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