Advisor, HRSS Tier 2 Employment Administration
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Job Description
HR Employment Administration Advisor managing complex Workday transactions, audits, and escalations for Trinity Health. Supporting colleague service, vendors, process improvements, and employment data accuracy.
Responsibilities:
- Manage complex employment transactions, ensuring data accuracy and resolving high-level escalations
- Oversee promotions, job changes, supervisor organization, mass changes, EIB workflows, eligibility decisions, and MTA support
- Deliver high-quality colleague service through case management and phone interactions
- Resolve cases while maintaining SLA standards for colleague inquiries
- Track and log issues and notes in the case management system
- Respond to HR inquiries involving benefits administration, HRIS systems, and policy interpretation
- Serve as subject matter expert for complex Workday employment transactions and escalations
- Oversee end-to-end MTA workflows supporting employee time-away programs
- Provide system-wide training, guidance, and peer shadowing for employment processes
- Perform auditing and data validation for employment actions and related EIBs
- Conduct root cause analysis and develop data-driven solutions
- Manage vendor relationships and coordinate with ministries, boards, vendors, and cross-functional partners
- Identify process improvement opportunities and improve workflows
- Support ad hoc projects, strategic initiatives, requirements, timelines, and deliverables
- Apply change management practices to support adoption of new processes and system changes
- Mentor peers and contribute to continuous improvement and cross-functional work
Requirements:
- Bachelor's Degree or equivalent level of experience
- 3-4 years previous human resources and/or related corporate compliance experience
- Experience with Workday, vendor management, and case management systems
- A CEBS or PHR, SHRM-CP certification is preferred
- Ability to research, collect, compile, synthesize, and analyze information
- Ability to create reports and graphical data presentations
- Knowledge of HRIS processes and downstream impacts on benefits and pay
- Working knowledge of applicable federal, state, and local laws/regulations
- Ability to follow tasks through to completion and manage concurrent tasks/projects
- Ability to use a computer and other technology
- Ability to lift a maximum of 15 pounds unassisted
Benefits:
- Equal Opportunity Employer commitment
- Safe working environment
- Training, guidance, and peer shadowing opportunities
- Participation in process improvement, projects, and change management initiatives
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