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Job Description
Training & Process Consultant at AutoNation improving dealership efficiency through training and assessments. Partnering with management to drive measurable results.
Responsibilities:
- Conduct on-site and virtual assessments of service-lane workflow; work directly with Service Managers and Parts Managers to improve results through enhanced process execution and effective action-plan development.
- Develop and deliver instructor-led, virtual, and e-learning training curricula for service advisors, technicians, parts counter staff, and managers.
- Assess associate performance through evaluations, role-plays, and simulations; provide constructive feedback to support continuous development.
- Ensure alignment with manufacturer standards, certification programs, and incentive requirements.
- Analyze store and market KPIs — including hours-per-RO, effective labor rate, parts gross profit %, CSI/SSI scores, and technician productivity to identify performance opportunities and measure training effectiveness.
- Coach service managers and parts managers one-on-one on daily management routines, associate development, and performance accountability — helping them become stronger leaders, managers, and coaches.
- Support the rollout and adoption of new technology platforms (e.g., digital MPI tools, online appointment scheduling, electronic parts catalogs) through change-management planning and end-user training.
- Conduct process audits (e.g., service-write-up reviews) to ensure key operational procedures are followed; coach teams on corrective actions in real time.
- Assign short videos on key topics depending on performance gaps.
- Partner with Market leadership, L&D teams, and instructional designers to align training initiatives with business objectives.
- Act as a subject-matter expert (SME) for training content design; conduct certifications and re-certifications for service and parts associates and managers.
- Influence without authority — drive engagement and adoption of process improvements across the network.
Requirements:
- 5+ years of experience in automotive dealership fixed operations (service, parts, or body shop) in a management, training, or consulting capacity.
- Demonstrated expertise with major DMS platforms (e.g., CDK Global, Reynolds & Reynolds, Tekion) and OEM service systems.
- Proven track record of developing and delivering training programs — both in-person and virtual — that produced measurable KPI improvement.
- Willingness to travel up to 50–75% to dealership locations; must reside in a market with company stores.
- Certified Professional in Training Management (CPTM), ATD certification, or similar L&D credential.
- Experience with digital retailing platforms and connected-vehicle service workflows.
Benefits:
- Competitive compensation and 401k matching
- Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
- Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
- Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
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