AI Automation Engineer, Customer Education
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Job Description
AI Automation Engineer automating content creation and publishing workflows for Harvey's Customer Education team. Collaborating with cross-functional teams to enhance customer education experience.
Responsibilities:
- Build and maintain AI agents using LLM APIs (Anthropic Claude, OpenAI) to automate content creation, review, and publishing workflows across Harvey Academy and the help center.
- Own and optimize the learning technology stack, including Skilljar and Sanity CMS integrations, ensuring reliability, extensibility, and seamless content publishing.
- Identify and eliminate bottlenecks in content operations by building automation where it doesn't exist yet.
- Partner with Product, User Operations, and GTM to identify opportunities for systems improvement and AI-driven innovation across the customer education ecosystem.
- Use technical expertise to explore implementation of interactive learning components based on instructional design direction from team members.
Requirements:
- 5+ years of experience in software engineering or automation engineering, with demonstrated experience designing and building API integrations
- Proficiency with modern web technologies (HTML, CSS, JavaScript, and React or similar), ideally in a fast-paced or high-growth environment.
- Hands-on experience building AI agents, LLM-powered workflows, including prompt engineering and API integrations with platforms like Anthropic Claude or OpenAI.
- Track record of supporting production systems end-to-end, ideally including LMS platforms, CMS tools, or similar content delivery infrastructure.
- Strong ability to operate autonomously, translating business needs into well-architected technical solutions with minimal oversight.
- Excellent communication skills with the ability to collaborate closely with non-technical teammates and explain technical tradeoffs clearly.
- Comfort working in documentation-heavy or content-ops environments
Benefits:
- Comprehensive health, dental and vision coverage
- Retirement benefits (401k match up to 4%)
- Flexible PTO
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