Manager, Recruiting Operations, Planning
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Job Description
Hilton hospitality HR manager leading recruiting onboarding and analytics operations. Improving candidate experience, reporting, workforce planning, and service delivery through data-driven process optimization.
Responsibilities:
- Lead a centralized onboarding and analytics team of approximately five Team Members
- Oversee daily operations supporting 12,000 to 16,000 candidates in the first steps of onboarding
- Ensure candidate experience, operational excellence, compliance, and service delivery across the Recruitment Operations Center
- Drive continuous improvement through data-informed decision-making with Recruiting Leadership and stakeholders
- Use business intelligence, reporting, and analytics tools to identify trends and improve operational efficiency
- Develop performance reporting and actionable recommendations supporting recruiting and onboarding strategies
- Foster engagement, recognition, coaching, and professional development
- Lead, coach, and develop the candidate onboarding operations and recruitment analytics team
- Manage productivity, service levels, quality standards, and workload distribution
- Partner with Recruiting leaders, HR partners, and business stakeholders to resolve onboarding challenges
- Develop and present data-driven insights supporting operational strategy, workforce planning, and continuous improvement
- Evaluate onboarding workflows and implement process improvements
- Translate complex data into clear business recommendations and measurable outcomes
- Develop and maintain operational, service-level, and performance reporting for ROC leadership
- Design and enhance analyses, dashboards, and automated reporting solutions
- Extract, validate, analyze, and interpret data from recruiting, HR, and operational systems
- Create executive dashboards and scorecards tracking recruiting funnel performance, onboarding metrics, productivity, service levels, and candidate outcomes
- Conduct root-cause analysis and identify opportunities to improve processes and operational performance
- Establish data governance, reporting standards, and quality-control practices
- Translate business requirements into scalable reporting and analytical solutions
Requirements:
- Five plus (5+) years professional experience
- Two plus (2+) years of people leadership experience in recruiting operations, HR operations, shared services, customer support, business operations, or a related environment
- Two plus (2+) years of experience developing reports, dashboards, and actionable business insights supporting operational decision-making
- Experience using reporting and analytics tools to analyze data, identify trends, and provide recommendations improving business outcomes
- Experience with business intelligence and reporting platforms such as OTBI, Power BI, Tableau, SQL, or similar tools
- Strong understanding of operational KPIs, service-level agreements, workforce planning metrics, and performance measurement
- Proven experience leading process improvement initiatives and driving operational efficiencies through data analysis
- Advanced Excel skills, including data analysis, pivot tables, complex formulas, and data validation
- Bachelor's degree is useful/preferred
- Experience in hospitality, recruiting, onboarding, HR operations, shared services, or other service-oriented environments is useful
- Experience supporting large-scale operational teams with reporting, workforce planning, or process optimization initiatives is useful
Benefits:
- 110 nights of deeply discounted travel, with room rates as low as $40/night through the Go Hilton travel program
- Employee stock purchase program (ESPP) with Hilton shares at a 15% discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving concierge services
- Crisis Concierge support
- Free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members
- Generous paid time off (PTO)
- Health and welfare benefits, including health plans, dental coverage, and vision coverage
- Retirement plans
- Hilton Annual Incentive (Bonus) Plan, subject to plan terms and conditions
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