Operations Coordinator
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Job Description
Operations Coordinator managing carrier relationships, delivery scheduling, returns, billing support, and customer satisfaction for Ryder’s logistics business.
Responsibilities:
- Manage 4th party relationships with Network Carriers to ensure SOP compliance, delivery performance, properly timed billing, and overall customer satisfaction
- Print delivery tickets for inbound trucks and fax them to Network Carriers
- Research and update orders on Restoration Hardware’s “Ready to be Scheduled” (RTBS) report; work with Network Carriers to get orders scheduled
- Process Return Authorizations (RAs), RA Clarifications, Pending RAs, Not in iDirect RAs, etc. for all locations
- Manage the Open RA report monthly
- Research orders on the “Over 50” report by obtaining a POD from the Network Carrier or conducting a follow-up survey with the customer to confirm delivery; update the system so the client can be invoiced
- Respond to pending invoice questions from the Network Carrier Invoicing Team
- Validate and update complete dates in iDirect for orders with a scheduled date
- Assist the Operations Supervisor with building return trucks
- Serve as backup for the Operations Supervisor’s phone and email
- Perform other duties as assigned
Requirements:
- Operations background (Logistics and/or Transportation)
- Meets corporate competency model requirements
- Organization skills
- Ability to understand and follow work procedures
- Communication skills (verbal and written)
- Ability to build professional relationships
- Practical Learning skills
- One (1) year or more years related experience required
- Candidates must be authorized to work for any employer in the United States without requiring current or future visa sponsorship
- Bachelor's degree preferred
Benefits:
- Medical, Dental, Vision Benefits start at 30 Days
- 401 (K) Savings Plan with a company match
- Discounted employee stock purchase options
- Quality employee discounts that save you money on tools, cars, appliances, travel and more
- All major holidays paid and Paid time off within your first year
- Up to 12 weeks paid maternity leave
- Medical, prescription, dental, vision, life insurance and disability insurance options
- Paid time off for vacation, illness, bereavement, family and parental leave
- Tax-advantaged 401(k) retirement savings plan
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