Analista de Governança Sênior
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Job Description
Senior IT Governance Analyst at EVT focusing on software support processes and continuous improvement. Join a collaborative team with a focus on IT governance and service management best practices.
Responsibilities:
- Atuar na estruturação, controle e melhoria contínua dos processos de suporte de software
- Garantir a padronização dos processos
- Acompanhar indicadores e aderência às melhores práticas de gestão de serviços
Requirements:
- Experiência com governança de TI e processos de suporte de software
- Conhecimento e aplicação de boas práticas de ITIL
- Vivência com gestão de incidentes, problemas e mudanças
- Experiência com definição, padronização e melhoria contínua de processos
- Acompanhamento e análise de indicadores (KPIs e SLAs)
Benefits:
- Programas de incentivo a aprendizados (Udemy);
- Aulas de inglês corporativo com valores acessivos.
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