Application Support Engineer
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Job Description
Application Support Engineer providing Level 2 technical support for software-defined vehicle solutions at Cubic³. Collaborating with development teams and optimizing application performance in a fast-paced environment.
Responsibilities:
- Provide excellent technical support and customer service as part of our Level 2 support.
- Coordinate with support and development teams to resolve application and system issues
- Design and maintain expertise in flow of application process and systems related to company
- Administer and resolve applications issues, provide updates and perform root cause analysis
- Supervise all alerts related to application and system procedures and provide services pro-actively
- Maintain good professional relationships with counterparts of engineering and customer support departments
- Organize and implement projects ranging from small to medium size and provide assistance to all processes under guidance of Software Engineers
- Perform root cause assessment and debug all issues on server domain, and availability of applications
- Coordinate with test department to assist in releases and deployments to various environments and production outputs
- Provide support and identify all issues and prepare appropriate documentation all issues and solutions.
- Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.
- Identify and provide resolutions ranging in complexity from medium to high.
Requirements:
- Knowledge of Microsoft IIS
- Knowledge of Database technologies Microsoft SQL Server
- Working Knowledge of IT Hardware and Software
- Ability to learn and master employer-specific software
- Complex problem solving
- Written and verbal communication skills
- Customer Focused with excellent written and verbal communication and reporting skills
- Demonstrable ability to learn technical information, processes and applications quickly
- Excellent attention to detail and the ability to multitask and work effectively within a fast-growing organization
- Demonstrated ability to be flexible and take a proactive approach to problem solving
- Experience with cloud infrastructure (Azure)
- Experience using tools like Postman to create and save simple and complex HTTP/s requests.
- A degree level qualification in a technical discipline such as Computer Science or Software Engineering
- Basic knowledge of programming concepts, preferable C#
- Experience in building effective relationships with development teams and clients.
Benefits:
- Flexible arrangement of up to eight work-from-home days per month after probation period
- Professional development
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