Area Service Engineer
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Job Description
Area Service Engineer responsible for delivering technical support and customer service for IVD products. Involves installation, maintenance, and training in the Hyderabad and Kolkata regions.
Responsibilities:
- Install, maintaining the instruments and Providing Basic Operation Training during Installation to Provide effective product and customer support.
- Ensures Preventive Maintenance planning (PM), MOD are performed in timely manner
- Seeks timely support for difficult product issues avoiding unnecessary down time, Maintain recommended Spare Parts for all product Range and Maintain excellent customer relationship, specifically with his/her directly assigned accounts by adhering to field service policies procedures and standards.
Requirements:
- Must be an Engineering Graduate with B.E./B.Tech. Degree
- Should have a minimum working experience of 5 to 8 years in the relevant field with exposure in customer services (Technical) in the IVD industry.
- Should have advance Technical Competency in one of the Product lines in IVD products.
- Should have adequate skills to consultatively help & support technical troubleshooting along with other functions.
- And able to drive corrective and preventive actions to improve service delivery based on customer feedback.
- It would be a plus if you also possess previous experience in: Technical field services of IVD products (hardware & SW) with advanced Technical Skills in one product line in IVD.
- Generating Service Revenue
- Usage of Customer Relationship Management (CRM) SW based for Call Handling & Closure in System.
Benefits:
- Flexible, remote working arrangements
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