Associate Clinical Specialist, CRM
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Job Description
Field-based Associate Clinical Specialist supporting Abbott’s cardiac rhythm management products. Providing clinical, technical, educational, and sales support to healthcare professionals and representatives.
Responsibilities:
- Provide comprehensive engineering, sales, educational, and technical support for Cardiac Rhythm Management products
- Respond to field inquiries from physicians, healthcare professionals, patients, and field sales staff
- Act as a clinical interface between the medical community and the business
- Build and sustain credible business relationships with customers
- Provide product expertise and comprehensive clinical support
- Maintain thorough knowledge of CRM products, related technical knowledge, trends, and industry players
- Develop, lead, and facilitate training sessions and programs on CRM products for healthcare professionals
- Provide back-up support to CRM Sales Representatives
- Work independently and collaborate with engineers, technical specialists, vendors, and customers
- Travel approximately 20% of the time
Requirements:
- Bachelor’s degree in Bio-Medical Engineering, related field or equivalent healthcare experience
- Minimum of 0–2 years of related experience or a program certification from an accredited cardiac training program
- Capability to obtain certification in CRM products
- Knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures
- Familiarity with cath lab and operating room procedures and protocol
- Advanced knowledge of cardiac pacing systems
- Ability to apply engineering skills to interpret and solve complex clinical problems
- Strong written and verbal communication skills
- Excellent interpersonal, presentation, analytical, and organizational abilities
- Ability to meet deadlines effectively
- Detail-oriented and capable of working independently
- Ability to collaborate with engineers, technical specialists, vendors, and customers
- Ability to manage multiple assignments simultaneously and efficiently
- Extensive personal computer skills, including Microsoft Office or equivalent software
- Ability to develop presentation materials using graphics, word processing, databases, and authoring programs
Benefits:
- Career development with an international company
- Free medical coverage in the Health Investment Plan (HIP) PPO medical plan (eligibility in the next calendar year)
- Retirement savings plan with a high employer contribution
- Tuition reimbursement
- Freedom 2 Save student debt program
- FreeU education benefit toward a bachelor’s degree
- Diversity and family-friendly workplace recognition
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