Client Experience Manager
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Job Description
PBM Client Experience Manager supporting pharmacy benefit accounts, claims, eligibility, and implementations at CVS Health. Driving revenue growth, member retention, and financial objectives.
Responsibilities:
- Examine sales, account management, and business retention metrics for products and services
- Support profitable growth and other business objectives
- Control strategic business plans for accounts and customer relationships
- Focus on revenue growth, member retention, and achievement of financial objectives
- Perform and support plan changes
- Facilitate ID cards
- Complete scheduled and ad-hoc reporting
- Conduct inbound phone calls
- Complete assigned invoices
- Perform assigned group terminations
- Complete documentation requests
- Serve as a presence throughout the implementation process
- Facilitate and participate in external-facing meetings
- Perform member overrides as needed
- Oversee prior authorization and accessibility processes
- Oversee resolution of claims issues
- Perform manual eligibility adds and terminations
- Service warranties as assigned
Requirements:
- 5+ years of experience in a pharmacy, PBM, or insurance setting
- Travel up to 25% of time within the continental United States
- High school diploma or GED
- Certified Pharmacy Technician preferred
- Basic awareness of problem solving and decision-making skills preferred
- Previous experience with Salesforce preferred
- Bachelor’s degree preferred
Benefits:
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being
- CVS Health bonus, commission or short-term incentive program
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