Associate Manager/Manager, Site Payment Reconciliation and Optimisation
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Job Description
Clinical payments manager optimising site payment reconciliation for BeOne, a global oncology company. Driving automation, dashboards, compliance, and cross-functional operational improvements.
Responsibilities:
- Support global rollout and optimisation of site payment reconciliation across BeOne clinical studies within Clinical Business Operations
- Coordinate cross-functional reconciliation initiatives across studies and regions
- Partner with Global Clinical Operations study and country teams on reconciliation and operational alignment
- Collaborate with Site Payment, Site Contracts, Site Budget, Data Hub, Digital Solutions & Engineering, and Digital Clinical Operations teams
- Support implementation and operation of a scalable reconciliation framework across studies, countries, and sites
- Analyse data and recommend prioritised reconciliation reviews
- Evaluate workflows and implement optimisation, standardisation, automation, digitisation, and change-management improvements
- Lead and contribute to SPR tool enhancements, including requirements, testing, implementation, data mapping, integration, and validation
- Review reconciliation results to identify payment discrepancies, data issues, risks, and improvement opportunities
- Develop dashboards, reporting, and automation solutions using Power BI, Smartsheet, AI platforms, and other digital tools
- Perform reconciliation activities in accordance with policies, SOPs, and regulatory requirements
- Support inspection readiness and audits related to site payment processes
- Develop and maintain user guidance, SOPs, work instructions, training materials, and process documentation
- Provide user guidance, coaching, training, demonstrations, and onboarding during global rollout
- Track milestones, deliverables, issues, risks, and stakeholder communications; escalate delays or resource constraints
Requirements:
- Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, and Outlook), Microsoft Copilot, and other AI platforms
- Demonstrated ability to develop AI agents, automate workflows, and leverage AI-driven solutions to improve operational efficiency and business processes
- Experience using and developing solutions with Smartsheet, SharePoint, Power BI, CTMS, and data visualisation and reporting tools
- Proficiency in creating and managing digital workflows, dashboards, reports, and collaboration solutions
- Advanced Power BI capabilities are highly desirable
- Experience with SQL and Python and familiarity with Databricks are preferred but not mandatory
- Fluent in written and verbal English
- Strong leadership, communication, analytical, and interpersonal skills
- Ability to manage multiple priorities and work effectively under compressed timelines
- Prior experience in clinical operations is strongly preferred
Benefits:
- Market competitive compensation package including performance-based annual bonus scheme
- Company shares (generous welcome grant!)
- In-house and external learning and development opportunities
- Fantastic benefits program
- Dynamic, collaborative, supportive, inclusive, and fun team environment
- Limited travel needed
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