Territory Service Manager
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Job Description
Territory Service Manager for Revvity, supporting scientific instruments and customer systems across India. Delivering installations, repairs, preventive maintenance, warranty, and billable field service.
Responsibilities:
- Provide technical support for customer applications and company products
- Fulfill aftersales needs of customers in the assigned territory
- Maintain response time and downtime according to SLAs for assigned customers
- Install instruments and provide warranty service in the field
- Deliver billable service and promote service contracts
- Deliver data-driven insights to identify operational excellence opportunities
- Perform safe in-field activities in compliance with EHS guidelines and procedures
- Carry out repairs, maintenance, and installation of instrumentation and accessories as directed by the Group Leader
- Provide on-site installation, troubleshooting, service, and repair of complex equipment and systems
- Execute scheduled preventive maintenance calls
- Demonstrate compliance with team targets
- Maintain service spares and inventory records
- Submit completed service documentation, service reports, and expense claims daily
- Maintain equipment servicing quality standards
- Communicate effectively with all relevant levels of customer organizations
Requirements:
- Knowledge of company and third-party vendor products utilized in the customer's application/systems
- Ability to conduct on-site enhancements, maintenance, and support for new and existing systems
- Ability to implement product configurations/software upgrades and install network devices, hardware components, and peripherals
- Ability to diagnose, troubleshoot, and repair technical problems
- Ability to perform field service, repairs, maintenance, and installation of instrumentation and accessories
- Ability to provide on-site installation, troubleshooting, service, and repair of complex equipment and systems
- Ability to comply with company environmental Health & Safety (EHS) guidelines and procedures
- Ability to maintain service spares and inventory records
- Ability to complete service documentation and expense claims
- Ability to maintain quality standards and communicate with customer organizations
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