Engagement Manager II
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Job Description
Engagement Manager II guiding Akamai Premium customers’ technology adoption, security, and growth. Advising leaders and partnering with Sales to deliver customer success.
Responsibilities:
- Maximize customer value, retention, and growth throughout the customer lifecycle
- Build, innovate, and evolve customers' performance and security strategies
- Deliver innovative customer outcomes through trusted relationships, business acumen, and operational focus
- Act as strategist and technical advisor to architects and technology leaders of Akamai's Premium customers
- Partner with Sales and pre-sales to recommend expanded adoption of Akamai products and services
- Maximize customer satisfaction, retention, and growth based on customer needs and business requirements
- Serve as the central point of contact for the customer and lead account team to deliver customer success
- Respond to product, platform, or implementation escalations and identify improvements to mitigate future risks
- Champion the customer internally and influence internal team decisions to improve customer outcomes
Requirements:
- 6 to 8 years of experience
- Bachelor's degree in computer science, Engineering, or relevant fields
- Passion for delivering technical solutions as a customer advocate
- Knowledge of internet technologies and online industry, including HTTPS, DNS, DevOps, Web Development, and Web Security
- Good understanding of or prior experience working with CDNs
- Experience in a customer-facing role within the Information Technology industry
- Communication skills and ability to build trusting relationships with customers across various levels
- Ability to collaborate, prioritize, and solve problems in a fast-changing environment
- Experience in Program or Project management in a cross-functional and technical team
Benefits:
- Career development opportunities through GROW and Mentoring programs
- Internal events such as the APEX Expo
- LinkedIn Learning
- Opportunities to learn, grow, build new skills, explore new roles, and try different opportunities
- 15-minute exploratory call with the Recruiter to learn more about the job
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