Associate Technical Account Manager
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Job Description
Associate Technical Account Manager managing technical accounts for Nerdio, ensuring exceptional service and collaboration with internal teams.
Responsibilities:
- Manage a large, high-volume book of customers primarily through email, in-app messaging, and scalable outreach.
- Assist customers via email or calls, providing technical guidance, best practices, or responding to questions.
- Participate in customer calls to address technical questions and provide solutions.
- Run one-to-many programs to educate customers on best practices related to Nerdio's products and services.
- Collaborate with internal teams to resolve complex technical problems and improve service delivery.
- Maintain up-to-date knowledge of Nerdio's products, services, and industry trends.
- Use tools such as Salesforce, Gong, or similar to log activity, track metrics, and maintain customer data.
- Support Nerdio's Customer Success team in projects that improve the customer journey at scale
- Monitor customer health signals and proactively reach out to drive product adoption and prevent churn
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in technical account management, sales engineering, or Information Technology.
- Strong understanding of Microsoft Azure and core Azure services
- Experience with VDI solutions preferred
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively.
- Strong problem-solving skills and attention to detail.
Benefits:
- Competitive Base + Commissions
- Stock Options
- Health and Welfare Plans*
- Life and Disability Plans*
- Retirement Plan*
- Unlimited Flexible Paid Time Off......including your birthday off!
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