Director of Client Success – Revenue Cycle Management
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Job Description
Director managing hospital revenue-cycle client relationships for EnableComp’s specialty RCM technology platform. Driving retention, reporting, implementation success, ROI, and cross-sell growth.
Responsibilities:
- Manage and grow client relationships through hands-on partnership and collaboration with operations and sales leadership
- Participate in the entire client lifecycle, including sales processes, implementations, project go-lives, business reviews, and cross-sell opportunities
- Oversee Client Success activities for designated clients
- Coordinate with EnableComp leadership to execute duties professionally and timely
- Manage customer surveys, scoring, KPI metrics, and client retention goals
- Track client performance goals and conduct regular status and progress reviews
- Highlight EnableComp’s value proposition and ROI across product lines
- Generate and deliver monthly and quarterly client reporting packages
- Develop and implement client-specific communication, resolution, revenue-maximization, and cross-sell strategies
- Work with IT and Product Support on file corrections, updates, and automation
- Schedule and attend client meetings and conference calls
- Develop agendas and presentation materials, create meeting summaries, and generate deliverables
- Assist with implementation rollouts and manage post-implementation client deliverables
- Manage client obligations and maintain high customer satisfaction
- Participate in internal client account review meetings
- Exercise independent judgment and discretion
- Perform other duties as required
Requirements:
- Bachelor’s Degree in Business, Sales/Marketing or other related field of study
- 7–10 years of demonstrated experience in account management in the healthcare technology industry, specifically engaging hospital revenue cycle management
- Equivalent combination of education and experience will be considered
- Experience with claims billing and IT/EDI systems preferred
- Experience with CRM software, such as Salesforce.com
- Strong computer proficiency and basic office applications, including MS Office (Word, Excel, and Outlook)
- Effective polished professional presentation skills for communicating analytics, results, and ROI
- Strong client-service orientation
- Ability to work independently and collaborate with internal departments and leaders
- Excellent written and oral communication skills
- Experience managing stressful situations and difficult conversations
- Strong analysis and problem-solving skills
- Ability to manage conflicting priorities and adapt flexibly
- Up to 30% travel required
Benefits:
- Professional growth and development opportunities
- Tools, resources, and support for career growth
- Top Workplaces-recognized employer
- Equal opportunity employment environment
- Reasonable accommodations for qualified individuals with disabilities
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