Junior Customer Success Manager
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Job Description
Customer Success Manager onboarding small and medium-sized businesses onto mika’s AI-powered accounting platform. Supporting customers, improving workflows, and representing their feedback internally.
Responsibilities:
- Guide new customers through onboarding, from initial setup to confidently using the platform
- Serve as the first point of contact for questions, feedback, and minor issues via chat, email, or calls
- Keep the pipeline running smoothly and ensure customers always know the next step
- Identify patterns, including recurring customer issues, gaps in the onboarding flow, and opportunities for automation
- Take ownership of a project, such as expanding the knowledge base, optimizing onboarding, or testing new workflows
- Bring the customer voice directly to the team and act as the liaison to Accounting, Product, and the Founder
Requirements:
- Initial experience in customer-facing roles, whether in Customer Success, Support, Account Management, or a working-student position involving customer interaction
- A basic understanding of accounting or tax topics, a background in business administration, or commercial training is sufficient; we will teach you the rest
- Clear, empathetic communication, both written and verbal, in German and English (fluent, approximately B2 level)
- Initial experience with HubSpot is an advantage
- Structured thinking: you see not only the individual problem but also the underlying process
- A hands-on, solution-oriented mindset
- Enthusiasm for helping shape a fast-growing startup and contributing your own ideas
Benefits:
- 100% remote within Germany/Austria
- Flexible working hours—no rigid 9-to-5 schedule
- Genuine opportunities for professional growth
- A small, collaborative team
- A product that solves a real problem, with the opportunity to actively help shape it
- Permanent employment contract
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