Customer Success Manager, Dutch/Swedish Speaking
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Job Description
Customer Success Manager helping Unit4 ERP customers achieve business outcomes and maximize cloud software value. Driving adoption, retention, and expansion through strategic customer engagements.
Responsibilities:
- Act as the voice of the customer and internal advocate
- Turn customer insights into actions that improve outcomes and customer experience
- Drive customer value realization and maximize the value of Unit4 investments
- Increase product adoption and maturity through success planning, guidance, and value-added engagements
- Identify and drive upsell and cross-sell opportunities through qualified leads in collaboration with Sales
- Act as the primary Customer Success point of contact, proactively managing risk and supporting retention
- Develop and maintain customer success plans aligned with strategic objectives, milestones, and expected outcomes
- Lead executive business reviews and strategic conversations with C-level stakeholders and customer management teams
- Communicate customer goals, challenges, product needs, and value drivers across Product, R&D, Support, and Sales teams
- Manage retention and churn across the region and contribute to global retention objectives
- Drive adoption and effective utilization of the Success4U program
Requirements:
- Fluent in English and Dutch/Swedish (verbal and written)
- Experience in a customer-facing role focused on driving customer value and business outcomes in a cloud software environment
- Technically literate and familiar with customer engagement technologies, best practices and trends
- Previous experience within ERP, HCM and/or financial planning software industries is a plus
- Availability to travel as necessary, up to 20%
- Ability to build strong customer relationships that drive retention, expansion opportunities, and successful customer outcomes
- Excellent communication and relationship management skills
- Ability to lead through influence and trust
- Adaptable, curious, accountable, and collaborative
- May require security clearance and background checks for customer projects and access to sensitive customer data
Benefits:
- Flexible Leave Paid Time Off policy
- Remote working opportunities
- Global Wellbeing Days
- Growth opportunities and tools and guidance for professional development
- Talented colleagues, role models and mentors
- Sustainability initiatives including Environmental, Social, and Governance strategy and Act4Good programme
- Safe and inclusive working environment
- Employee Resource Groups open to all
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