Senior Customer Success Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior Customer Success Manager owning retention, renewals, and expansion for NetBox Labs’ network automation products. Guiding enterprise customers toward measurable value and adoption.
Responsibilities:
- Own NRR and CLV for a portfolio of mid-market and enterprise customers
- Develop and execute customer success plans aligned to customer goals and outcomes
- Drive onboarding, adoption, and ongoing value realization across the customer lifecycle
- Build executive-level relationships and engage regularly with senior customer stakeholders
- Partner with renewals teams and sales to drive renewal and expansion conversations
- Identify and mitigate churn risk through proactive engagement and clear action plans
- Use customer data and health signals to prioritize efforts and guide decision-making
- Advocate for customer needs internally, influencing Product and Engineering priorities
- Coordinate across Onboarding, Support, and Sales to deliver a cohesive customer experience
- Contribute to Customer Success playbooks, metrics, and operating models
- Mentor and support more junior Customer Success Managers as needed
Requirements:
- 5+ years of experience in Customer Success, Account Management, or a related role
- Proven track record of driving retention, expansion, and long-term customer value in a SaaS or subscription business
- Experience managing complex, technical customers and enterprise stakeholders
- Strong ability to translate technical capabilities into business value
- Comfort owning commercial outcomes, including renewals and expansions
- Strategic mindset with the ability to execute tactically
- Strong communication, negotiation, and stakeholder management skills
- Experience working cross-functionally in a growing organization
- Background in infrastructure, networking, DevOps, or automation (nice to have)
- Experience in a high-growth or scaling SaaS company (nice to have)
- Experience with open-source software or developer-focused platforms (nice to have)
- Prior experience mentoring or leading other CSMs (nice to have)
Benefits:
- Equity
- Bonus
- Remote work arrangement
Similar Jobs
Customer Success Specialist
Customer Success Specialist building SaaS customer relationships and driving renewals, adoption, and revenue growth. Supporting Pagefreezer’s online archiving solutions for compliance and litigation.
Junior Customer Success Manager
Customer Success Manager onboarding small and medium-sized businesses onto mika’s AI-powered accounting platform. Supporting customers, improving workflows, and representing their feedback internally.
Customer Success Manager, Dutch/Swedish Speaking
Customer Success Manager helping Unit4 ERP customers achieve business outcomes and maximize cloud software value. Driving adoption, retention, and expansion through strategic customer engagements.
Client Success Director
Client Success Director managing strategic accounts for Clario’s regulated clinical technology platforms. Driving client retention, growth, service delivery, and commercial outcomes.
Director of Client Success – Revenue Cycle Management
Director managing hospital revenue-cycle client relationships for EnableComp’s specialty RCM technology platform. Driving retention, reporting, implementation success, ROI, and cross-sell growth.
Customer Success Manager
Customer Success Manager driving adoption of Buildots’ AI construction intelligence platform across Toronto construction projects. Onboarding users, training site teams, and feeding project insights into product development.
Customer Success Manager
Customer Success Manager driving adoption, measurable outcomes, renewals, and growth for Optivate’s ophthalmology healthcare software. Managing practice relationships across a U.S. remote portfolio.
Customer Success Manager
Customer Success Manager supporting LegalFiles customers using Onit’s AI-powered legal operations platform. Driving adoption, workflow optimization, and value realization for enterprise legal teams.
Customer Success Manager – Core
Salesforce Customer Success Manager guiding Brazilian enterprise customers’ technical adoption, health, and value realization. Coordinating Signature Success services, incident resolution, renewals, and expansion.
Strategic Customer Success Manager
Customer Success Manager managing manufacturing accounts for Rockwell Automation. Driving subscription adoption, renewals, executive reviews, and recurring-revenue expansion.
Customer Success Specialist
Customer Success Specialist supporting institutional medical education customers at Sketchy. Managing onboarding, adoption, reporting, renewals, and customer feedback across selected US states.
Tier 3 Customer Success Specialist
Tier 3 Customer Success Specialist designing workflows, SOPs, and reusable tools for NeoWork’s US-based clients. Improving customer operations through data-driven process design from a remote Colombia team.
Head of Customer Success
Head of Customer Success leading global retention, advocacy, and support for an enterprise parking SaaS platform. Managing a 10-person team and strategic customers across the United States and Canada.
Customer Success Specialist
TikTok Shop operations specialist supporting listings, fulfillment, promotions, and reporting. Helping Envision Horizons grow brands across Amazon, Walmart, and other retail media networks.
Customer Success Manager
Customer Success Manager driving renewals, expansions, and retention for DBeaver’s open-source and enterprise database software. Building customer relationships, onboarding users, and improving satisfaction.
Client Success Coach
Client Success Coach helping financial advisors adopt eMoney’s financial-planning platform. Delivering consultative onboarding, coaching, and scalable learning programs to improve product usage and retention.
Customer Success Manager
Forward-deployed identity strategist helping Jumio customers prevent online identity fraud. Designing risk strategies, identity workflows, and customer implementations for Jumio’s enterprise clients.
Customer Success Manager, French-speaking – Airline or Airline Catering
Customer Success Manager supporting LimeFlight’s sustainable inflight service management software for airline customers. Driving adoption, retention, expansion, implementations, training, and strategic stakeholder relationships.
Customer Engagement Specialist
Customer Engagement Specialist promoting SAIC’s managed cybersecurity services to Texas government customers. Building relationships, coordinating outreach, and driving service adoption through virtual and in-person events.
Microsoft Dynamics 365 CRM Specialist
Microsoft Dynamics 365 CRM Specialist developing Azure and Power Platform solutions for GRI, the global sustainability reporting standards organization. Supporting business stakeholders and users across the organization.