Automation Engineer – OEM
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Job Description
Automation Engineer developing and troubleshooting liquid-handling protocols for Hamilton Company’s OEM customers. Providing technical support, training, documentation, and customer-site assistance.
Responsibilities:
- Provide remote and on-site applications support, technical support, and training to OEM customers
- Act as a technical resource between Hamilton teams for technical questions, method development, and testing
- Coordinate with the Automation Consulting Engineer to communicate and track changes in customer needs and additional requests
- Develop and test application-specific protocols on Hamilton products based on OEM customer or Hamilton team requirements
- Optimize or assist OEM customers in optimizing liquid handling performance
- Document developed applications within scripts and in OEM customer-facing documentation when necessary
- Troubleshoot, test, and create programming tools for OEM customer needs
- Travel to OEM customer sites to provide or maintain application development support
- Provide support materials and platform-specific or application-specific training to help OEM development teams become self-sufficient
- Maintain effective communication on progress and findings
- Consult the OEM Applications/Automation Engineering team, management, OEM ACEs, and/or Project Management as needed
- Work closely with Project Management and R&D on application-related tasks and issues
- Evaluate project details and provide reasonably accurate effort and timeline estimates
- Maintain professional relationships with co-workers and customers
- Report to the OEM Automation Engineering Manager
Requirements:
- Bachelor’s degree in science, engineering, or computer science is required
- Good verbal and written communication skills
- Ability to understand and apply programming and liquid handling principles
- Technical troubleshooting capability and ability to work hands-on with equipment
- Ability to speak and present to an audience and communicate effectively with technical and non-technical persons
- Good planning and customer relationship skills
- Working knowledge of Microsoft Office products
- Ability to travel nationally and occasionally internationally, up to 25%
- Experience with programming languages and computer knowledge desired
- Experience with laboratory automation, scientific application, and/or laboratory bench sciences preferred
- Experience training and troubleshooting in a technical environment preferred
Benefits:
- Diverse portfolio of exciting and innovative projects
- Strong opportunities for professional growth and advancement
- Commitment to sustainable design
- Competitive compensation
- Medical, dental, and vision benefits
- Paid time off (PTO)
- Disability benefits
- 401(k)
- Tuition reimbursement
- Stable, established company
- Drug-free workplace
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