Benefit EDI Analyst
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Job Description
Benefit EDI Analyst managing and optimizing EDI processes at Equitable. Responsible for communication between teams and resolving discrepancies, ensuring data integrity.
Responsibilities:
- Deliver EDI requests on time and with precision, meeting SLA standards for accuracy and timeliness.
- Build strong client relationships by communicating best practices, promoting data integrity, and balancing business needs effectively.
- Continuously evaluate and improve processes, identifying opportunities to streamline workflows, and enhance customer satisfaction.
- Resolve discrepancies promptly, providing clear, accurate responses aligned with company policies and values.
- Collaborate across departments to develop solutions for recurring issues, engaging IT resources when necessary.
- Demonstrate expertise in file mapping and share technical knowledge to support team development.
- Apply strong analytical skills to identify root causes and implement effective resolutions.
- Conduct thorough testing of technology changes using UAT and enhanced tools to ensure successful implementation.
- Proactively monitor data and anticipate downstream impacts, mitigating risks before they occur.
- Partner with external vendors to streamline processes and meet testing timelines efficiently.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, Business Administration, related field or equivalent work experience
- 2+ years of hands-on experience in electronic data interchange (EDI)
- Proven customer service experience with familiarity in the following products: Life/AD&D, Dental, Vision, Short and Long-Term Disability
Benefits:
- medical
- dental
- vision
- 401(k) plan
- paid time off
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