Benefits Support Associate
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Job Description
Benefits support associate guiding beneficiaries through sensitive life transitions for Conduent, which delivers mission-critical services for major companies and governments. Handling calls, resolutions, claims, and administrative tasks.
Responsibilities:
- Answer beneficiaries’ questions and provide reassurance and guidance through available options
- Manage a consistent volume of inbound calls and provide resolutions
- Communicate important information while navigating multiple systems
- Perform back-office duties such as processing claims, filing paperwork, and other administrative tasks
- Maintain empathy, communication, and professionalism when supporting people during sensitive life transitions
Requirements:
- Previous customer service and/or call center experience
- Experience supporting employee benefits or working in a benefits call center
- Background in health and welfare benefits or similar support roles preferred
- Keyboarding and Microsoft Office proficiency
- Strong verbal and written communication skills
- Ability to multi-task, stay organized, and solve problems efficiently
- Professional demeanor and ability to maintain focus in emotionally charged situations
- High school diploma or GED
- Successful completion of a background check and drug test
- Education and previous employment verification, with proof if requested
- Must reside in an eligible US state or municipality under applicable wage regulations
Benefits:
- Health benefits for you and your family, including medical, dental, and vision, starting on day 1 of work
- Plenty of growth opportunities
- Bonus or incentive eligibility based on business need
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
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