Bilingual AI Cloud Solution Architect – Copilot, Agents
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Job Description
AI Cloud Solution Architect helping organizations deploy and adopt Microsoft 365 Copilot and AI agents. Advising customers on secure, governed solutions and measurable business outcomes.
Responsibilities:
- Drive customer adoption and sustained usage of Microsoft 365 Copilot, AI agents, and related solutions, with accountability for measurable consumption and business outcomes
- Advise customers and partners on Microsoft 365 Copilot, Copilot Studio, AI agents, and related cloud technologies
- Help customers design, deploy, configure, and operationalize AI solutions aligned with business objectives and adoption goals
- Lead technical engagements addressing identity, security, compliance, governance, data access, licensing, and platform readiness barriers
- Advise on AI readiness, data security, oversharing controls, compliance, governance, and responsible AI practices
- Develop AI adoption and change-management strategies covering executive sponsorship, target-user groups, communications, training, and adoption activities
- Help customers progress from foundational AI usage to advanced, high-impact use cases and power-user behaviors
- Coordinate with partner organizations and delivery resources to accelerate AI deployment, activation, adoption, and ongoing consumption
- Engage business and technical decision-makers to connect AI usage with measurable business value, ROI, and organizational outcomes
- Present usage insights, adoption trends, and business impact to customer stakeholders and executive audiences
- Manage usage and adoption milestones through completion across assigned customer accounts
- Serve as a key point of contact among customers, partners, account teams, and internal stakeholders throughout the AI adoption journey
- Lead and motivate technical communities while collaborating across diverse customer and stakeholder groups
- Identify adoption patterns, technical blockers, customer feedback, and success stories to support continuous improvement
- Analyze usage, adoption, and business-outcome signals to identify opportunities for expanded AI adoption and additional solutions
- Collaborate with account teams, specialists, and partners to support customer expansion, renewal strength, and consumption-led growth
- Continuously develop expertise as AI technologies, customer needs, and business priorities evolve
Requirements:
- Fluency in English and Spanish, including strong professional written and verbal communication skills in both languages
- Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field, plus 7 to 9 years of relevant experience, or equivalent practical experience
- Relevant experience in cloud or infrastructure technologies, IT consulting or support, systems administration, network operations, software development or support, technology solutions, practice development, architecture, or consulting
- At least 2 years of experience in an enterprise customer-facing role, including internal and external stakeholder management and communication
- At least 2 years of experience delivering customer-facing technical projects
- At least 2 years of experience working with Microsoft 365 and cloud platforms
- Hands-on experience deploying and driving adoption of Microsoft 365 Copilot, including Copilot Control System, adoption and change management, and Copilot Analytics
- Deep technical expertise in Microsoft security and compliance technologies, including Microsoft Entra, Conditional Access, identity governance, Microsoft Purview, sensitivity labels, Data Loss Prevention, DSPM for AI, and SharePoint Advanced Management
- Experience building and governing AI agents with Copilot Studio, including applying a register, govern, and protect model
- Strong written and verbal communication skills, ability to collaborate across global teams, and ability to produce high-quality documentation
- At least two of the following certifications: MS-102, SC-401, AB-900, AB-100, AB-730
Benefits:
- Medical, dental, and vision coverage
- Flexible Spending Account (FSA)
- 401(k) retirement plan
- Competitive paid time off
- Parental leave
- Professional growth and development opportunities
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