Bilingual Client Success Specialist, B2+ CDM
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Job Description
Client Success Manager role ensuring client satisfaction and project alignment between internal and external teams. Requires 2 years of experience managing client relationships in marketing.
Responsibilities:
- Gestionar la relación con clientes post-venta.
- Ser el enlace principal entre clientes, equipos de marketing y fulfillment, y liderazgo interno.
- Coordinar onboarding, expectativas, timelines y entregables.
- Usar herramientas como GoHighLevel, ClickUp, CRM y plataformas de gestión de proyectos.
- Monitorear progreso, identificar riesgos y mantener alineación entre equipos.
- Asegurar que los clientes se sientan apoyados, informados y confiados.
Requirements:
- Experiencia mínima de 2 años como success manager/specialist etc, y experiencia en gestión de proyectos (Requisitos no negociables)
- Capacidad de trabajar con múltiples prioridades y departamentos.
- Inteligencia emocional y mentalidad de ownership.
- Experiencia en agencias o marketing operations.
- Manejo de CRM y herramientas de gestión como ClickUp.
- Experiencia en roles de liderazgo frente a clientes.
Benefits:
- Horario: Lunes a viernes, 8:00 a.m. – 6:00 p.m. EST
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