Bilingual Clinical Support Specialist
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Job Description
Bilingual Clinical Support Specialist at Vheda Health improving health equity through virtual health engagement. Contacting and educating underserved populations on health management and resources available.
Responsibilities:
- Contact members promptly regarding out-of-range vital signs or device readings.
- Assist members with the use of mobile care management devices.
- Communicate with members to identify risks and educate them on recommended device ranges.
- Educate members about concerning symptoms and options for outreach, including when to refer to the ER or alternatives.
- Maximize members' access to available resources for optimal care.
- Assist health coaches, customer service, and tech support teams as needed and collaborate with the entire care team to support members effectively.
Requirements:
- Fluent in Spanish
- Current and active RN license.
- Minimum of 1-3 years of experience in a critical care setting.
- Understand chronic disease management and progression (e.g., Diabetes, Hypertension, Congestive Heart Failure, Asthma, COPD, Weight Management, Mental/Behavioral Health).
- Proficient with technology and web-based applications.
- Proven ability to work effectively in a remote setting, demonstrating strong communication and collaboration skills.
- Demonstrate effective communication skills with compassion and empathy.
Benefits:
- Comprehensive health Insurance including medical, dental, vision, LTD, STD and life insurance
- 401(k)
- Unlimited paid time off
- 12 paid company holidays
- Engaging team events
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