Bilingual Customer Service Representative
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Bilingual Spanish customer service representative supporting healthcare enrollment customers remotely. Handling calls, chats, account access, document uploads, and eligibility questions.
Responsibilities:
- Answer inbound customer calls and online chat inquiries
- Assist customers with account creation and password resets
- Help customers upload documents and navigate online portals
- Answer questions regarding healthcare coverage and eligibility
- Troubleshoot customer issues and provide timely resolutions
- Document customer interactions and maintain accurate records
- Follow established policies, procedures, and compliance guidelines
- Deliver a professional and empathetic customer experience
Requirements:
- Fluent in both English and Spanish
- Customer service experience
- Experience handling inbound calls
- Strong computer skills and ability to navigate multiple systems
- Excellent communication and problem-solving abilities
- Ability to work independently in a remote environment
- Quiet, professional home workspace with reliable internet
- Must have open availability between 7:45 AM and 10:00 PM local time
- 6-month contract commitment
Benefits:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Similar Jobs
Customer Service Representative
Provider Customer Service Representative helping CVS Health members and healthcare providers resolve benefits and claims issues. Researching inquiries, educating customers, and delivering empathetic remote support.
Bilingual Customer Service Representative
Remote bilingual customer service representative supporting healthcare enrollment customers for TEKsystems. Handling calls, chats, account access, document uploads, and coverage eligibility questions.
Healthcare Customer Service
Healthcare Care Navigator engaging patients, scheduling appointments, and managing referrals for TEKsystems’ healthcare technology client. Documenting care interactions in EMR/CRM systems while maintaining HIPAA-compliant records.
Bilingual Customer Service Representative
Bilingual English/Spanish representative supporting customers by phone and chat for TEKsystems’ business and technology services. Managing accounts, healthcare eligibility, problem resolution, and administrative data entry.
SME Computer User Support Specialist
Senior technical support specialist supporting GIS applications, databases, and enterprise systems for Mano Lani LLC. Troubleshooting complex issues and coordinating technology implementations.
Contract Support Specialist – Mid Level
Mid-level contract support specialist supporting the U.S. Department of Veterans Affairs acquisition lifecycle. Handling procurement documentation, contract administration, pricing analysis, and compliance.
Customer Service Representative
Customer Service Representative supporting eCommerce footwear customers for Vida Shoes International. Managing orders, returns, CRM records, and customer communications remotely.
Customer Support – Success Specialist
Customer Support Specialist guiding users of OpenProject’s open-source project management software. Handling technical, billing, and community support while training customers and improving the product.
Swedish Speaking Support Specialist
Swedish-speaking support specialist delivering omnichannel customer assistance for an international recruitment and BPO consultancy. Resolving inquiries, documenting interactions, and meeting service KPIs.
Customer Service Representative
Customer Service Representative handling voice and email support for customers and Territorial Representatives. Resolving escalations, documenting interactions, and improving service processes remotely from the Philippines.
Court Reporting Support Specialist
Court reporting support specialist coordinating depositions and hearings for Remote Legal. Troubleshooting reporting issues and maintaining service quality across legal operations.
Customer Service
Remote customer service role assisting Leisure Life Travel clients with vacations, cruises, and travel packages. Managing reservations, inquiries, and client communications on a flexible schedule.
Customer Service
Remote customer service specialist booking vacations, cruises, and resorts for Leisure Life Travel. Managing reservations and client communications with flexible scheduling.
Mid-Level Federal Acquisition Support Specialist
Federal acquisition specialist supporting VA procurement and contract lifecycle operations. Developing solicitations, analyzing costs, and administering contracts remotely.
Customer Support Executive
Customer Support Executive providing remote customer support for a work-from-home team. Handling customers across six-day weeks and nine-hour shifts.
Court Support Specialist
Court Support Specialist contacting courts and retrieving case documents for ABC Legal Services, a nationwide service-of-process leader. Processing filings, updating records, and supporting attorneys, clients, and process servers remotely from Louisiana.
Court Support Specialist
Court Support Specialist contacting courts and retrieving filings for ABC Legal Services, a national service-of-process company. Processing documents, updating records, and resolving court-related issues remotely from South Carolina.
Customer Service VA
Customer Service VA supporting customers of Native Pest Management, a Florida pest control company. Handling calls, scheduling services, resolving issues, and coordinating technicians remotely.
Customer Service Representative
Customer Service Representative handling SupportNinja customer inquiries via phone, email, and chat. Resolving issues, documenting interactions, and meeting customer service KPIs remotely.
Travel Support Specialist
Remote Travel Support Specialist coordinating lodging, transportation, and itineraries. Supporting clients, reservations, booking updates, and travel vendor communication.