Bilingual Customer Service Representative
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Job Description
Bilingual English/Spanish representative supporting customers by phone and chat for TEKsystems’ business and technology services. Managing accounts, healthcare eligibility, problem resolution, and administrative data entry.
Responsibilities:
- Engage with customers over the phone and reply to online chat inquiries
- Help customers manage their accounts
- Verify eligibility for coverages and review healthcare options
- Find creative solutions to consumer problems
- Diagnose, assess, and resolve problems or issues in a timely manner
- Display flexibility and adapt to changing project/program updates
- Demonstrate corporate values consistently
- Complete self-study, training, testing, and required certifications
- Adhere to regulated communication guidelines
- Input customer information into a database
- Perform various administrative duties as assigned
Requirements:
- Bilingual English/Spanish
- Must be fully available Monday–Friday during shifts ranging between 7:45am–10pm
- Extensive self-study, training, and testing are required
- Eligibility to proceed through training and certifications is dependent upon passing required exams
- Adhere to regulated guidelines for communications via all channels
- Interpret and follow defined procedures and policies
Benefits:
- Equipment provided
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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