Healthcare Customer Service
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Job Description
Healthcare Care Navigator engaging patients, scheduling appointments, and managing referrals for TEKsystems’ healthcare technology client. Documenting care interactions in EMR/CRM systems while maintaining HIPAA-compliant records.
Responsibilities:
- Conduct timely outreach via phone, text, and email to schedule appointments
- Provide culturally responsive education to reduce no-shows
- Prioritize referral tasks to meet SLAs
- Coordinate with specialty providers and track referral statuses for successful loop closure
- Document all interactions accurately in EMR/CRM systems
- Adhere to standardized templates and HIPAA regulations for audit-ready records
- Monitor personal queues and dashboards to prevent delays
- Follow internal QA workflows to ensure high-quality patient outcomes
Requirements:
- 2 years of healthcare customer service/administration experience
- Experience with medical terminology
- EMR experience/patient portal experience
- Insurance knowledge/EOB knowledge
- Excellent communication skills
- Microsoft Office proficient
- Adherence to HIPAA regulations
Benefits:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
- Room for advancement
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