Bilingual Customer Service Representative
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Job Description
Remote bilingual customer service representative supporting healthcare enrollment customers for TEKsystems. Handling calls, chats, account access, document uploads, and coverage eligibility questions.
Responsibilities:
- Answer inbound customer calls and online chat inquiries
- Assist customers with account creation and password resets
- Help customers upload documents and navigate online portals
- Answer questions regarding healthcare coverage and eligibility
- Troubleshoot customer issues and provide timely resolutions
- Document customer interactions and maintain accurate records
- Follow established policies, procedures, and compliance guidelines
- Deliver a professional and empathetic customer experience
- Support customers during a high-volume enrollment season
Requirements:
- Fluent in both English and Spanish
- Customer service experience
- Experience handling inbound calls
- Strong computer skills and ability to navigate multiple systems
- Excellent communication and problem-solving abilities
- Ability to work independently in a remote environment
- Quiet, professional home workspace with reliable internet
- Positive and professional attitude
- Strong listening and de-escalation skills
- Ability to learn new systems quickly
- Customer-first mindset
- Ability to adapt to changing processes and priorities
- Must have open availability between 7:45 AM and 10:00 PM local time
Benefits:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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