Bilingual Customer Service Representative
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Job Description
Bilingual Customer Service Representative managing mortgage inquiries in a fast-paced environment. Collaborating with diverse teams to ensure high-quality customer experience and confidentiality.
Responsibilities:
- Cultivate positive relationships by providing clear, helpful, and professional support for every customer request.
- Protect customer confidentiality by diligently following identity verification procedures and privacy guidelines.
- Learn and apply knowledge of mortgage products to process account updates and transactions within the team's timeframes.
- Maintain high standards of data integrity by recording complete, professional notes in every customer file.
- Introduce customers to the benefits of our online portal, assisting with registration and basic troubleshooting.
- Contribute to team success by adhering rigorously to schedules and ensuring smooth transfers to specialized departments.
Requirements:
- One (1) year of experience in residential mortgage administration, financial services, or call centers.
- Fluency in spoken French and English.
- Unwavering professionalism and emotional intelligence, especially in high-pressure situations or complex customer interactions.
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and meet tight deadlines.
- Demonstrated proficiency in Microsoft Excel.
Benefits:
- nesto employee mortgage program offering exclusive, preferential rates.
- Generous time-off policy including 4 weeks of vacation per year.
- Premium benefits plan fully paid by nesto, including top-tier insurance and unlimited access to telemedicine and mental health services.
- Access to an annual health and wellness budget.
- Beautiful offices across Canada for those who wish to collaborate in person.
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