Bilingual Helpdesk Associate
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Job Description
Bilingual Helpdesk Associate handling customer inquiries in English and Spanish. Providing technical support and maintaining long-term customer relationships.
Responsibilities:
- Communicate effectively with customers via phone, and email both in English and Spanish
- Assist with Translation on special projects
- Answer all contacts with a warm and courteous greeting to ensure customer service satisfaction
- Clarify customer requirements; probe for and confirm understanding of requirements or problem and provide first contact resolutions
- Confirm customer understanding of the solution and provide additional customer education to prevent call backs on the same issue
- De-escalate calls by utilizing active listening and positive positioning statements to ensure positive resolution for both the customer and the company
- Provide superior technical support on all products and build successful long-term relationships with both internal and external customers
- Save customers that are looking to end their relationship with MOTO and Linxup
- Other duties as assigned
Requirements:
- 1+ years of experience in a helpdesk contact center or support role
- Technical troubleshooting experience in GPS or comparable industry preferred
- Excellent written and verbal communication skills required
- Exceptional customer service skills
- Strong technical aptitude and/or background in triaging technical issues
- Ability to learn fast in a non-traditional training environment
- Must possess a strong work ethic, with the ability to adapt to changes quickly and think conceptually
- Ability to type well and at a fast pace
- Flexibility on schedules
Benefits:
- Medical, Dental, Vision, Life and 401(k) benefits are offered
- Paid Time Off (PTO)
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