Systems Support Specialist IV
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Job Description
Systems Support Specialist troubleshooting complex networks, connectivity, systems, and applications for Toshiba’s digital technology solutions. Providing remote and on-site repairs while supporting customer IT teams.
Responsibilities:
- Perform root cause analysis of presented problems
- Troubleshoot and resolve complex systems problems efficiently and cost-effectively
- Monitor systems regularly to accept or reject network site surveys and take appropriate action
- Perform confirmation tests as directed
- Work with customers to resolve technical issues
- Interface heavily with customer IT personnel
- Provide remote and on-site repair of system problems
Requirements:
- Associate degree or equivalent
- Minimum of 5 years of increasingly responsible experience in networking systems, systems support, interfaces, connectivity, and related software
- Demonstrated experience with information and Document Lifecycle processes, products, and services
- Knowledge of the hardware and software industry
- Comfort with installations and upgrades
- Experience with multifunctional devices
- Experience with cloud applications, IT infrastructure and security, and systems integration
- Expertise in workflows, processes, and scripting
- Valid driver’s license
- Ability to travel to sites periodically
Benefits:
- Monthly Performance Based Bonus
- Auto- reimbursement Program (when traveling)
- Company Phone
- Medical, dental, and vision coverage
- 401(k) plan with match and company provided life insurance
- Employee Assistance Programs
- Pre-tax spending accounts
- Pet insurance
- Employee discounts
- Generous paid holidays
- Vacation, sick/personal business, and volunteer days
- Opportunities for career growth within a global technology organization
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