Bilingual Senior Technical Account Manager – Customer Success
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Job Description
Bilingual Senior Technical Account Manager at ClickUp driving customer success and enabling platform adoption through strategic support and technical partnership.
Responsibilities:
- Act as the strategic and technical owner of the customer relationship, ensuring every customer achieves measurable success through ClickUp product and AI feature set.
- Guiding new teams through implementation, onboarding, and training to ensure a smooth start and foundational success.
- Proactively managing user adoption, stakeholder alignment, and account health to promote long-term success, retention, and growth opportunities.
- Collaborating with customers to identify critical business processes, map them to scalable solutions, and drive efficiency through ongoing refinement and performance insights.
- Empowering customers to leverage emerging features and technologies, including AI and automation, to enhance productivity, streamline operations, and deliver real-world impact.
Requirements:
- Bilingual in English and Spanish.
- Deep understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality. Able to translate business needs into technical solutions.
- Familiar with generative AI concepts, prompt design, and automation frameworks. Skilled at identifying and scoping AI use cases and consumption plans.
- Exceptional at workflow analysis, process design, and identifying friction points. Uses structured discovery to map customer needs into ClickUp.
- Ability to manage complex customer programs with multiple stakeholders, deadlines, and outcomes. Skilled at running structured account plans.
- Comfortable using dashboards and metrics to communicate health, adoption, and ROI. Interprets usage data to drive recommendations.
- Executive presence and strong communication skills. Builds trust at both ATL and BTL levels through credibility and clarity.
- Full accountability for assigned book of business: proactive, organized, and driven to achieve measurable outcomes.
- Works cross-functionally with account team, Product, and Sales to align on outcomes. Influences without authority through insight and results.
Benefits:
- Equity
- 401k
- Health, Dental, and Vision insurance
- Spending accounts
- Life & Disability
- Paid parental leave
- Flexible paid time off
- Enhanced employee assistance program
- Employee wellness stipend
- Professional development stipend
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