Bilingual Virtual Customer Representative
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Job Description
Bilingual remote customer representative supporting Consumer Cellular subscribers, a wireless provider serving Americans 50+. Troubleshooting devices, billing, SIM cards, apps, and service issues in Spanish and English.
Responsibilities:
- Take approximately 4+ customer calls per hour from customers across the USA
- Provide excellent customer service and help customers resolve issues
- Explain cellular phones, billing, and general customer questions
- Troubleshoot basic phone functions and complex device or service issues
- Navigate multiple screens and systems while providing step-by-step instructions
- Assist with changing SIM cards, downloading apps, and adding contacts
- Remain available and present throughout the shift, except during assigned breaks and lunch
- Work collaboratively with teammates and appreciate diverse strengths and talents
Requirements:
- High school diploma or equivalent required
- At least 6 months of customer service experience
- Remote customer service experience preferred
- Basic computer skills, including general typing, common software applications, and internet navigation
- Home internet with at least 20 Mbps upload and 100 Mbps download speeds
- Internet connection cannot be satellite, Wi-Fi, or cellular data
- Quiet, distraction-free home office setting
- Two monitors required
- Must reside within 50 miles of a Consumer Cellular facility
- Professional and polite communication skills
- Verbal and written fluency in Spanish and English required
- Must successfully pass a Spanish/English fluency test
- Pre-employment background check and drug screen required
Benefits:
- Differentials for working after 5pm and on weekends
- Full-time, part-time, and split-shift options
- Career growth and self-promotion opportunities
- 100% paid, full-time, 5-week training
- Affordable benefits (as low as $25 per paycheck)
- Employer-provided equipment
- Remote work from home
- On-site and off-site IT support as needed
- Savings on gas and lunches out
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