Billing and Collections Associate
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Job Description
Billing and Collections Specialist managing accounts receivable for CRIO, ensuring timely payments and resolving billing issues with strong customer service focus.
Responsibilities:
- Manage process for collecting customer payments per invoice terms
- Handle inbound and outbound e-mail and call communications
- Establish relationship with customers to ensure timely payment of invoices
- Understand and be able to explain contract pricing and billing practices
- Process and review account adjustments
- Reduce delinquency rate for customers
- Enlist the efforts of customer success team and senior management when necessary to accelerate the collection process
- Provide exceptional customer service by addressing client concerns and resolving disputes
- Utilize tools to organize and report on collection activity
Requirements:
- 2+ years of Billing and Collections Experience
- Proven experience in collections
- Strong phone etiquette with excellent verbal communication skills
- Strong problem-solving skills, with the ability to prioritize tasks
- Ability to build strong relationships with customers and key stakeholders
- Strong organizational skills and attention to detail
- Proficient in customer service practices, ensuring client satisfaction throughout the collection process
- Ability to work independently as well as part of a team in a fast-paced environment
- Familiarity with financial reporting and analysis tools, such as QuickBooks, NetSuite, Excel, Google Sheets, and Monday.com
Benefits:
- Work from anywhere
- Unlimited PTO
- 401k company match
- Healthcare
- Dental
- Vision (Company Paid 100%)
- Life insurance
- Professional development
- Work From Home Expense Reimbursement
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