Collections Support 2
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Job Description
Contacting past due customers to negotiate payment arrangements while assessing risk and providing service. This remote role requires effective communication and industry knowledge.
Responsibilities:
- Contact past due customers to understand the customer’s circumstances, negotiate payment arrangements, assess risk and provide service.
- Communicates effectively, orally and in writing, with customers to negotiate and obtain immediate payment and resolve delinquent account balances.
- Engages in on-going education with customers on terms and conditions, alternative payment methods.
- Manages and avoids creating conflict when interacting with customers.
- Ability to manage multiple portfolios.
- Utilizes judgment and experience to make decisions that effectively balance risk, quality, productivity, corporate objectives and customer retention.
- Manage delinquencies from rolling to the next level.
- Applies industry knowledge, departmental policies and procedures, and Fair Debt Collection Practices Act to make appropriate collection decisions.
- Demonstrates the ability to apply consistency in work processes.
- Proficient use of multiple systems and collections tools to be able to reach the right party contact.
- Appropriate documentation of accounts and follow-up.
- Self motivated, dependable and ability to work productively in a dynamic, high energy, rapidly changing environment.
- Competitive, persistent & assertive.
- Participates in associate education and development through company training programs and pursuit of industry information.
- Performs additional duties and participates in special projects as required.
Requirements:
- Working knowledge of FDCPA and any other applicable Federal laws
- Bachelor’s Degree preferred: equivalent work experience in lieu of degree (1-2 years in related field)
- Enthusiasm for automation, AI, and emerging technologies, with a desire to explore their application in business processes.
- Basic accounting knowledge
- Effective oral and written communication skills
- Analytical skills
- Sound decision making/judgment
- Flexible/Adaptable to change
- Detail Oriented
- Ability to maintain confidentiality of customer and company information
- Organized/Time Management ability
- Working knowledge of Google Suite
- Ability to be productive while maintaining quality
- Results Oriented
- Self-motivated
- Basic Skip Tracing knowledge
- Must pass a successful background investigation
Benefits:
- health, dental and vision insurances
- retirement savings plan
- paid time off
- health savings account
- flexible spending accounts
- life insurance
- disability insurance
- tuition reimbursement
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