Collections Analyst
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Job Description
Managing delinquent accounts with sensitivity and building relationships for successful outcomes in Germany. Collaborating with cross-functional teams to enhance debt collection processes.
Responsibilities:
- Manage delinquent accounts with sensitivity and professionalism, implementing revised payment structures and legal strategies when necessary.
- Lead calls with our customers, building relationships to ensure the best outcome for Wayflyer.
- Manage debt collection procedures for Wayflyer in Germany, including the examination of the validity of claims and the initiation and completion of the entire debt collection procedure (Inkassoverfahren)
- Prepare demand letters (reminders), monitor outstanding receivables, and clarify payment objections or obstacles with sensitivity and professionalism.
- Analyse financial & non-financial information to gain insights into the operations of leading eCommerce companies.
- Quantify and assess risks affecting the Wayflyer portfolio, ensuring informed decision-making.
- Monitor and evaluate customer performance within the portfolio.
- Collaborate with the analytics and operations teams to develop tools that enhance reporting quality and provide valuable insights.
- Collaborate closely with management to develop and implement new processes and refine existing products.
- Act as the key contact for external service providers, legal advisors, and relevant authorities regarding debt collection matters of our German business.
Requirements:
- (i) university degree in law or (ii) university degree in another relevant subject, provided that the candidate has passed the official debt collection examination in Germany (Inkasso-Sachkundelehrgang)
- 2+ years of relevant professional experience in law, debt collection, insolvency administration or closely related field;
- ACA/ACCA/CIMA/CFA qualification is a plus but not essential
- Previous background in an insolvency, restructuring or debt collections environment is strongly preferred
- Fluency in German and English is required;
- You enjoy the challenge of collaborating with cross-functional teams across an organisation.
- You’re articulate, a self-starter, and a detail oriented, go-getter.
Benefits:
- 25 days of paid annual leave
- Private healthcare
- Life insurance
- Critical illness cover
- Pension plan
- Generous parental and adoptive leave
- Equity scheme
- Work remotely from anywhere for 60 days a year
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