Senior Manager, Billing / Credit & Collections
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Job Description
Senior Manager overseeing Order Management operations across North America and Latin America in a global SaaS environment. Responsible for driving operational performance and strategy within billing operations.
Responsibilities:
- Drive end-to-end Order Management and billing operations with a focus on completeness, accuracy, compliance, scalability, and operational efficiency.
- Establish operational objectives, staffing strategies, and execution plans for Americas Order Management functions in alignment with regional and global priorities.
- Evaluate operational and financial risks and strengthen internal control frameworks aligned with SOX and company compliance standards.
- Manage and monitor operational KPIs, service levels, and performance metrics to support accountability and continuous improvement.
- Lead cross-functional transformation initiatives involving Sales, Finance, Revenue Operations, IT, Customer Success, and Receivables Management.
- Drive process modernization through automation, AI-enabled capabilities, workflow optimization, and digital transformation initiatives.
- Establish and enhance policies, procedures, and standardized operating practices
- Analyze complex operational challenges where problems may not be clearly defined and determine appropriate solutions using business judgment, organizational precedent, and data-driven analysis.
- Improve customer billing experience through timely resolution of disputes, proactive issue identification, and sustainable root-cause remediation.
- Coach and develop team members while fostering collaboration, accountability, innovation, and employee engagement across geographically distributed teams.
Requirements:
- Bachelor’s degree in Accounting, Finance, Business Administration, or related field
- Minimum 10 years of progressive leadership experience in Order-to-Cash, Order Management, Revenue Operations and Accounting, Finance, Audit or related leadership roles within a global SaaS or technology organization.
- Strong understanding of internal controls, revenue accounting, financial risk management, and process optimization.
- Demonstrated experience leading large or multi-functional teams
- Experience managing initiatives involving process transformation, automation, RPA, AI-enabled technologies, or workflow optimization.
- Strong analytical, strategic thinking, and organizational leadership capabilities.
- Experience with enterprise systems such as Salesforce, Zuora, Workday, or related platforms preferred.
Benefits:
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
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