Collections Representative
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Job Description
Collections Representative responsible for collecting on delinquent accounts for insurance policies. Focusing on workers’ compensation insurance and other policies at Berkshire Hathaway Direct Insurance Company.
Responsibilities:
- Identifying appropriate method to handle collection accounts (phone call to agent/ insured, e-mail, or document mailing).
- Arrange installments on audit balances and current policies with payroll endorsements due to audits of prior terms.
- Effectively follow up on payment commitments.
- Management of accounts that are outsourced to collection agencies or attorneys.
- Handle all documentation requests from insureds, agents, and collection vendors.
- Provide superior customer service to internal and external customers.
- Explain of audit results to insureds and agents.
- Correspond with agents, insureds and internal personnel verbally or in writing on dispute issues and other audit related issues.
- Assist in explaining what resources are needed to resolve any issues with estimated audits.
- Submit all settlement offers to Department Manager for review and approval.
Requirements:
- Excellent verbal and written communication skills.
- Exceptional interpersonal and negotiation skills.
- Must have excellent problem solving skills.
- Bachelor’s degree or an equivalent combination of education and experience preferred.
- Proficient Computer skills are essential for this role.
Benefits:
- Medical (PPO/HDHP), vision, disability, and life insurance.
- Enhanced dental plan with orthodontia coverage in addition to a standard plan.
- Generous PTO plan for all benefit-time eligible employees.
- Paid company holidays and 4 floating holidays.
- Paid parental leave.
- Employee Retirement Savings Plan/401(k) with company match and immediate vesting.
- Education Assistance Program that offers 100% upfront tuition reimbursement after 6 months of service for approved degree programs.
- Service Recognition Program that provides a monetary award to be used toward a vacation every 5 years of employment.
- Wellness Initiatives that include Fitness Center and Weight Watchers Reimbursement programs.
- Voluntary benefits that include accident, critical illness, and hospital indemnity.
- Employee discount and rewards program on travel, tickets, electronics, home, and more.
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