Patient Collections Specialist
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Job Description
Patient Collections Specialist responsible for managing patient collections. Reviewing accounts, communicating with patients, and processing payments remotely from Quezon City, Philippines.
Responsibilities:
- Review patient accounts to ensure accuracy of balances and identify outstanding payments.
- Interpret and explain insurance ERAs/EOBs to clearly communicate patient responsibility.
- Conduct both inbound and outbound calls to patients regarding outstanding balances.
- Engage patients professionally and confidently, even in challenging conversations.
- Send well-written emails to patients when necessary to request payment or clarify balance information.
- Post patient payments to the correct claims within eClinicalWorks (eCW).
- Prepare and issue statements or receipts for patients.
- Maintain detailed and accurate records of communications, payments, and account updates.
Requirements:
- Minimum of 1 year of experience in patient collections, healthcare collections, or medical billing.
- Experience working with eClinicalWorks (eCW) or a closely related medical billing system (eCW experience strongly preferred).
- Ability to interpret and explain ERAs/EOBs to patients in a clear, confident manner.
- Strong communication skills—both verbal and written—with the ability to handle difficult conversations professionally.
- High attention to detail and strong organizational skills when managing multiple patient accounts.
- Comfortable performing both inbound and outbound patient communication.
- Ability to work independently, prioritize tasks, and manage a high-volume workload.
- Experience handling patient payment posting and generating statements/receipts.
- Prior exposure to high-volume patient account follow-up environments.
Benefits:
- Work-from-home
- Schedule: Monday to Friday | 8:00 PM – 5:00 AM (Manila time)
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