Billing Manager
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Job Description
Billing Manager owning and managing billing processes for clients at a remote digital marketing agency. Ensuring accuracy in billing and financial operations with a focus on revenue protection.
Responsibilities:
- Own and manage all recurring client billing, subscriptions, and invoices
- Ensure billing aligns with signed proposals, SOWs, SLAs, and service start dates
- Oversee ACH and credit card payments through Stripe
- Monitor failed payments, manage retries, and reconcile payments against invoices
- Enforce company billing policies and payment terms
- Escalate delinquent accounts appropriately and professionally
- Serve as the primary point of contact for billing inquiries and adjustments
- Partner cross-functionally with Sales, Account Management, and Leadership to ensure billing accuracy
- Monitor outstanding balances and identify risk patterns to reduce revenue leakage
- Maintain and improve billing SOPs, documentation, and internal best practices
Requirements:
- 5+ years of experience in billing, finance operations, or revenue operations
- Direct ownership of billing (not just assisted)
- Experience with recurring or subscription-based billing models
- Experience handling disputes, chargebacks, collections, or payment failures
- Experience managing ACH and credit card payments
- Strong working knowledge of Stripe or similar payment platforms
- Strong understanding of subscriptions, retainers, and scope-based billing
- High attention to detail with the ability to quickly spot inconsistencies
- Strong written communication skills for client-facing billing conversations
- Ability to enforce policies confidently without escalating conflict unnecessarily
- Comfortable working cross-functionally with Sales, Account Management, and Leadership
- High level of discretion and professionalism
- Nice to Have
- Agency or professional services experience
- Experience billing against SOW and SLA-driven agreements
- Familiarity with ACH mandates and recurring subscription models
- Experience handling payment failures, disputes, and escalations
Benefits:
- 80 hours of PTO accrued annually, plus paid holidays
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan with company match (eligible after 12 months)
- On-the-job training
- Growth opportunities
- No weekend work
- Remote-first work environment
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