Billing Operations Specialist
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Job Description
Billing Operations Specialist ensuring accurate billing in a remote SEO software company. Collaborating across teams to resolve billing discrepancies and drive continuous improvement.
Responsibilities:
- Audit and monitor billing systems to ensure customers are charged correctly
- Identify discrepancies (overbilling, underbilling, misapplied discounts, wrong plans)
- Reconcile billing platform vs internal records
- Investigate root causes of billing errors (process, data, automation, integrations)
- Work with Engineering/Support/Product to fix systemic billing issues
- Partner with Customer Support on escalated billing cases
- Define and document billing workflows and controls
- Create ongoing QA checks and reporting to prevent recurrence
- Own billing accuracy KPIs
Requirements:
- Experience auditing and monitoring SaaS billing systems
- Experience reconciling billing platforms with internal systems
- Strong experience performing root cause analysis on billing issues
- Experience working cross-functionally with Customer Support, Engineering, and Product teams
- Experience defining billing workflows, implementing QA controls, and owning billing accuracy KPIs
- At least 2 years experience in this role or similar
Benefits:
- 15 Days Paid Time Off
- Christmas Day Paid Off
- New Year's Day Paid Off
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