Associate Operations Manager, B2B
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Job Description
Supports the B2B Retail Sales team by managing operational projects and collaborating with cross-functional teams. Works closely with Sourcing, Planning, Logistics, and Care Center throughout project lifecycles.
Responsibilities:
- Partner with Retail account executives as operational support in their territory-specific pipeline of business.
- Assist Operations in managing current projects: updating inventory playbooks, auditing quotes prior to order placement, quote revisions, checking inventory status.
- Utilize Excel and our WSI systems to update project statuses at the item level, ensuring our timelines will meet clients’ delivery needs.
- Support Ops managers and cross-functional teams with providing project details and updates (Planning, Care Center, & Logistics).
- Manage project status in partnership with Care Center support team and Logistics team - quotes, quote revisions, payments, keying orders and managing playbooks.
- Support Care Center teams with “triage” plans for customer escalations.
- Participate in account executive pipeline sales reviews.
- Execute stock checks and alternate product suggestions in partnership with the Planning team.
Requirements:
- Proficient in Microsoft Office (Excel, Word, PowerPoint).
- Experience in project management with a focus on organization of large projects.
- Strong organizational skills and expertise in working with cross-functional teams.
- Ability to effectively communicate with internal and external partners.
- Experienced in effective time management, problem-solving, and organizational skills.
Benefits:
- A generous discount on all WSI brands
- A 401(k) plan and other investment opportunities
- Paid vacations, holidays, and time off to volunteer
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits
- Tax-free commuter benefits
- A wellness program that supports your physical, financial and emotional health
- In-person and online learning opportunities through WSI University
- Cross-brand and cross-function career opportunities
- Resources for self-development
- Advisor (Mentor) program
- Career development workshops, learning programs, and speaker series
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