Bodily Injury Claims Adjuster, Trucking
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Job Description
Claims Adjuster handling commercial transportation claims for Reserv. Providing customer service and managing claims effectively with a focus on quick resolutions.
Responsibilities:
- Provide prompt, courteous, and high-quality customer service to all policyholders and claimants by answering customer calls, texts, and/or emails in a timely and accurate manner.
- Gather necessary information from customers to initiate the claim and explain policy, coverage, and educate them on the claims process and next steps.
- Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim.
- Work with the APD team on the handling of property damage claims.
- Recognize recovery opportunities with regard to subrogation and salvage, as well as total loss.
- Ensure compliance with specific state regulations, policy provisions, and standard operating procedures.
- Negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority.
- Provide input to continuously develop claims guidelines, best practices, and process improvements.
- Know the claims inside and out and ensure outside investigative service providers, including independent appraisers and defense counsel, are guided based on what we need to move the file to a quick and appropriate resolution. All the while keeping our clients updated where needed.
- Engage in learning opportunities to build knowledge of claims statutes, recent/updated court decisions impacting the claims function, current internal guidelines, and policy changes and modifications.
Requirements:
- Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
- Active insurance adjuster’s license by way of a designated home state, or home state
- Minimum of 5 years of experience concentrated in commercial transportation (interstate trucking) claims adjusting, ideally with:
- Third-party bodily injury, including catastrophic losses
- UM/UIM bodily injury
- Litigation experience
- MCS90 and its state equivalents
- Willing to obtain all licenses within 60 days, including completing state-required testing.
- Knowledge of state regulations, policy provisions, and standard operating procedures.
- Willingness to travel for clients and claims need
Benefits:
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
- Generous family leave policy after 8 months of continuous work
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want.
- Technology is something that should make your life easier, not harder!
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